Shipping policy
EARTHBOUND WILD AT HEART
Terms & Conditions
Last updated: 05/09/2026
Welcome to Earthbound Wild at Heart.
By placing an order through our website, you agree to the Terms & Conditions outlined below.
These Terms & Conditions apply to all purchases made through our online store.
- About Us
Earthbound Wild at Heart is an independent botanical business offering handcrafted herbal teas, tinctures, balms, bath products and other nature-inspired products.
Business name: Earthbound Wild at Heart
Trading name: Earthbound
Email: - soulsoundearthbound@gmail.com
Business status: SOLE TRADER - We take care to prepare and describe our products accurately. Because many of our products are handcrafted using natural botanical ingredients, there may be slight variations in colour, appearance, texture and aroma between batches.
These natural variations are not considered defects.
Product photographs are intended as a representation of the product. Packaging, labels or presentation may occasionally differ where we make reasonable updates to our products or packaging - 3. Herbal Products & Important Information
Our herbal products are created as part of a natural lifestyle and are intended for general wellbeing.
They are not intended to diagnose, treat, cure or prevent any disease or medical condition and should not be used as a substitute for professional medical advice.
Please read the ingredients and product information carefully before purchasing.
If you are pregnant or breastfeeding, taking medication, have a medical condition, have known allergies or are unsure whether a product is suitable for you, please seek advice from an appropriately qualified healthcare professional before using it.
Please follow the directions supplied with each product and do not exceed the recommended use.
4. Ordering
When you place an order through our website, you are making an offer to purchase the selected products.
Once your order has been received, you will receive an order confirmation by email.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including where a product is unavailable or an obvious pricing or listing error has occurred.
If we cancel an order after payment has been taken, you will receive a full refund.
5. Prices & Payment
All product prices are displayed on our website.
The price payable is the price shown at the time your order is placed, together with any applicable delivery charges.
We accept the payment methods displayed at checkout.
We take reasonable care to ensure that pricing information is accurate. If an obvious pricing error occurs, we will contact you before processing the order.
6. Delivery
We aim to dispatch orders within the timeframe stated on our website.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
You are responsible for providing an accurate delivery address when placing your order.
If your order is delayed or appears to have been lost, please contact us and we will do our best to assist.
7. Returns & Cancellation
If you purchase from us online, you generally have the legal right to cancel your order within 14 days of receiving your goods, without needing to provide a reason. You then generally have a further 14 days to return the goods. �
GOV.UK
There are legal exceptions to cancellation rights, including certain goods that are sealed for health or hygiene reasons where the seal has been broken, and goods that deteriorate or expire rapidly. Whether an individual Earthbound product falls within an exception depends on the circumstances and how it is supplied. �
GOV.UK
Returned goods should be unused and in their original condition where possible.
If you are exercising your statutory cancellation right, please contact us at soulsoundearthbound@gmail.com before returning your order so that we can provide the appropriate return instructions.
Where a refund is due, we will process it in accordance with applicable UK consumer law.
8. Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you have received the wrong product, please contact us as soon as reasonably possible at soulsoundearthbound@gmail.com including your order number and photographs where appropriate.
Your statutory consumer rights remain unaffected.
Nothing in these Terms & Conditions limits or excludes our legal responsibility for faulty goods, goods that are not as described or any other responsibility that cannot legally be excluded. �
GOV.UK
9. Allergies & Ingredients
Please carefully check the full ingredient list before using any product.
If you have an allergy or known sensitivity, please do not use a product containing an ingredient to which you are allergic.
Where applicable, allergen information and relevant warnings will be provided on the product packaging and/or product page.
10. Use of Our Website
You agree to use our website lawfully and not to misuse, reproduce or copy our website content, photographs, product descriptions, branding, logos or other intellectual property without our written permission.
11. Intellectual Property
All Earthbound Naturally Wild at Heart branding, logos, photographs, written content, product names and original designs remain the property of Earthbound Naturally Wild at Heart unless otherwise stated.
You may not reproduce or commercially use this material without prior written permission.
12. Website Information
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, we cannot guarantee that every piece of information will always be completely free from errors or that the website will always be available without interruption.
13. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded under UK law.
We will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions affects your statutory consumer rights.
14. Privacy
Any personal information provided when placing an order will be handled in accordance with our Privacy Policy.
15. Changes to These Terms
We may occasionally update these Terms & Conditions to reflect changes to our business, products or legal requirements.
The Terms applicable to your purchase will be those displayed on our website at the time your order is placed.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the applicable courts and consumer protection laws of the United Kingdom.
17. Contact Us
If you have any questions about these Terms & Conditions, an order or one of our products, please contact:
Earthbound Wild at Heart
Email: soulsoundearthbound@gmail.com