Refund policy
Returns & Refunds Policy
At Earthbound Wild at Heart, every order is carefully prepared and packaged with love and attention. We want you to be completely happy with your purchase, and we understand that sometimes you may need to return an item.
This Returns & Refunds Policy explains your rights and our process for returns, refunds and faulty or damaged products.
Change of Mind
When you purchase from our website, you have the legal right to cancel your order within 14 days of receiving your goods, without needing to give a reason.
If you wish to cancel your order, please contact us within 14 days of receiving it. Once you have notified us, you must return the goods within a further 14 days.
Items must be returned in their original condition and, where applicable, unopened and sealed.
You are responsible for the cost of returning an item where you are exercising your right to cancel because you have changed your mind, unless the item is faulty, damaged or incorrect.
We will issue your refund within 14 days of receiving the returned goods. Where applicable, your refund will include the cost of standard delivery originally paid. If you selected a more expensive delivery option, we are only required to refund the cost of our standard delivery service.
Herbal, Botanical & Personal Care Products
For reasons of health, hygiene and product integrity, certain Earthbound Wild at Heart products cannot be returned once they have been opened or unsealed.
This may include, but is not limited to:
Herbal teas where the packaging has been opened
Tinctures where the bottle has been opened
Balms, creams and body-care products where the container or seal has been opened
Bath salts and other products intended for personal use where the packaging has been opened
This does not affect your statutory rights where a product is faulty, damaged, unsafe or not as described.
Sealed products may be eligible for return in accordance with your statutory cancellation rights.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, defective or you receive the wrong product, please contact us as soon as possible.
Please include your order number and, where possible, photographs of the product and packaging. This helps us understand what has happened and resolve the issue quickly.
Where an item is faulty, not as described or otherwise does not meet your legal rights, we will provide the appropriate remedy in accordance with UK consumer law. This may include a replacement, repair or refund depending on the circumstances.
You will not be expected to pay the return postage for an item that is faulty, damaged or incorrectly supplied.
Items Damaged During Delivery
We package every order carefully, but occasionally items can be damaged during transit.
If your order arrives damaged, please contact us as soon as possible with photographs of the damaged item and packaging. We will assess the issue and arrange an appropriate replacement or refund.
Please keep the original packaging until the matter has been resolved, as the delivery company may require it.
How to Request a Return
To request a return or refund, please contact Earthbound Wild at Heart through the contact details provided on our website.
To request a return or refund, please contact Earthbound Wild at Heart at soulsoundearthbound@gmail.com.
Please provide:
Your name
Order number
The item you wish to return
Reason for the return, where applicable
We will then provide you with the relevant return instructions.
Please do not send an item back without contacting us first, as we may be unable to identify or process an unauthorised return.
Refunds
Once your returned item has been received and inspected, we will confirm whether your refund has been approved.
Approved refunds will be made using the original payment method.
Refunds will normally be processed within 14 days of us receiving the returned goods, in accordance with applicable UK consumer law.
Please note that where an item has been handled beyond what would reasonably be necessary to inspect it, and this has reduced its value, a deduction may be permitted where applicable.
Exclusions
Nothing in this policy affects your legal rights as a consumer.
We cannot refuse a legally valid claim simply because an item is outside our voluntary returns policy. Your statutory rights remain protected where goods are faulty, not as described, or otherwise do not meet the requirements of UK consumer law.
If there is ever a problem with your order, please get in touch with us at soulsoundearthbound@gmail.com We will always do our best to resolve the issue fairly, respectfully and as quickly as possible.
Earthbound Wild at heart. 🌿